HVelorae.uk

Terms and Conditions

Terms and Conditions

Read the full terms and conditions that apply when using our website or placing an order.

These terms and conditions explain the basis on which customers use the website and purchase products from Heating Radiators.

Quick guide

Terms and Conditions at a glance

IntroductionWhat these terms cover.DefinitionsMeaning of common terms.Website usePermitted use of the website.Product descriptionsHow product details are presented.PricingPrices, VAT, and corrections.OrdersOrder placement and acceptance.PaymentPayment methods and authorization.DeliveryDelivery terms and responsibilities.ReturnsReturn eligibility and process.RefundsRefund approval and timing.

What these terms cover.

Introduction

Introduction. These terms explain the main conditions that apply when customers use the website or place an order.

They should be read alongside the Delivery, Return, Refund, Warranty, Privacy, and Company Policy pages.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Meaning of common terms.

Definitions

Definitions. Definitions help clarify words such as customer, order, product, website, service, and support.

Final wording can be expanded by admin if legal counsel provides exact language.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Permitted use of the website.

Website use

Website use. Customers must use the website lawfully and must not attempt to disrupt, copy, or misuse the service.

The website may be updated, suspended, or changed as needed.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

How product details are presented.

Product descriptions

Product descriptions. Product information is provided in good faith and may include manufacturer data.

Customers should check measurements, finish, compatibility, and installation requirements before ordering.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Prices, VAT, and corrections.

Pricing

Pricing. Prices may include or exclude charges as shown during checkout and can change over time.

If a pricing error is found, the order may need review before acceptance.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Order placement and acceptance.

Orders

Orders. An order is placed when checkout is completed, but additional checks may apply before dispatch.

Support may contact the customer if details are missing or an item is unavailable.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Payment methods and authorization.

Payment

Payment. Payment must be authorized through the available checkout methods.

The business should not request full card details by email or unsecured message.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Delivery terms and responsibilities.

Delivery

Delivery. Delivery terms cover estimates, charges, restrictions, access, missed deliveries, and damage reports.

Customers should review the Delivery Policy for the latest detailed wording.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Return eligibility and process.

Returns

Returns. Returns are subject to eligibility, condition, packaging, and timing requirements.

Customers should request return instructions before sending products back.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Refund approval and timing.

Refunds

Refunds. Refunds are reviewed after cancellation, return inspection, or issue confirmation.

Approved refunds are normally returned to the original payment method.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Warranty rights and exclusions.

Warranty

Warranty. Warranty support depends on product terms, installation, proof of purchase, and manufacturer guidance.

Warranty does not usually cover accidental damage, misuse, or incorrect installation.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

How promotions are used.

Promotions and discount codes

Promotions and discount codes. Promotion terms may include start dates, end dates, exclusions, minimum spends, and usage limits.

Codes may not combine with every product or offer.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Terms for trade customers.

Trade accounts

Trade accounts. Trade account benefits may depend on approval status, account standing, and business use.

Misuse of trade pricing or account access may lead to review.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Liability limits and exclusions.

Limitation of liability

Limitation of liability. This section should explain liability limits where permitted by law.

Final legal copy should be reviewed carefully before publication.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

How data use connects to orders.

Privacy and data protection

Privacy and data protection. Customer data may be used to process orders, deliver goods, provide support, and meet legal duties.

Customers should review the Privacy Policy for more information.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Applicable legal framework.

Governing law

Governing law. Governing law wording explains which law applies to these terms.

Final jurisdiction and dispute wording should be added by admin after legal review.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

Where customers can ask questions.

Contact details

Contact details. Customers can contact support if they need clarification on these terms.

Order-related questions should include the order number.

Key points

  • Information on this page is provided to make customer expectations clear before and after ordering.
  • Admin teams can update this section from Admin > Pages whenever the policy changes.
  • Customers should keep their order number, product details, and photos ready when contacting support.

FAQs

Policy questions

What do these terms apply to?+

They apply to website use, orders, payment, delivery, returns, refunds, warranty, and related customer service processes.

Can discount codes be restricted?+

Yes, promotions may have exclusions, minimum spends, expiry dates, and usage limits.

Who should I contact for clarification?+

Use the Contact us page and include your order number if the question relates to an order.

Support

Need clarification?

Contact support or read the FAQs for quick answers to common policy and order questions.

Contact usView FAQs